We’re keeping a close eye on the situation and have put in place measures to support you during any personal disruption, ill health or financial difficulty arising from coronavirus.
Following advice from the government our office has closed during the lockdown period. However, we are committed to offering the high standard of service you would expect from us. Our opening times have not changed and please feel free to contact us by telephone or email.
Read a letter from our Transave CEO here.
During lockdown, we advise you to download our Transave app, which is available 24 hours a day. Registering for online access is important and an effective way to manage your account with us, wherever you are. Register here.
Our Customer Services Support team are here to help you through challenging times. While everyone will have individual needs, some of the ways we may be supporting members over the short term include:
We’ll listen to your situation and work with you to look at what steps we can put in place to help. For more information about a payment holiday click here.
Be aware that some criminals are using coronavirus to trick people into sharing personal or financial information.
Watch out for: